Help

Report a bug

Report bugs and suggest features in the issue tracker on the website or straight from the game, and what to include so it can be fixed fast.

Bugs and ideas go to the public issue tracker on the website: trs-launcher.theredstonee.de/issues. Anyone can read it; to write, vote or comment you sign in. The roadmap shows what is planned, in progress and done.

Look first

Someone may have reported it already. Search the issue list – #57 finds issue number 57. If you find your problem, vote it up and add what's new in a comment instead of opening a second issue.

Report on the website

Open trs-launcher.theredstonee.de/issues and sign in with Microsoft, or with the TRS Launcher.

Open a new issue

Choose the type (bug or feature) and the area (launcher, client or website).

Describe it

Give it a short, precise title (5 to 120 characters) and describe what happened. You can attach up to six images.

Report from the game

For bugs in the TRS Client, report right from the game – the client can attach the technical details for you.

Open the report page

Open the TRS menu with Right Shift and choose Report bug.

Write title and description

What did you do, what happened, what did you expect instead?

Choose attachments

The TRS Client version, Minecraft version and loader, and your mod list are ticked by default. A log excerpt and a screenshot are only sent if you tick them. Take a new one lets you press F2 for a fresh screenshot – your text stays.

Check the preview and send

The preview shows exactly what goes out and how many personal details were removed from the log. Press Send now. You get the issue number and can open it in the browser.

Reporting from the game needs the TRS services (turned on in the launcher under Settings → Privacy), the TRS Online Features module in the TRS menu and a Microsoft account.

What to include

A good report can be reproduced. Include:

Steps: what you did, step by step, what happened, what you expected.
Versions: TRS Launcher version, TRS Client version, Minecraft version and mod loader, Windows or Linux distribution.
The log: use Share log in the launcher and paste the link (see Logs). For crashes, a crash report is best.
Mods: your mod list, if mods are involved.
A screenshot or a short clip, if you can see the problem.

Reports from the game already contain versions and mods. The log excerpt is cleaned on your PC first: tokens, UUIDs, names, IP and e-mail addresses, user paths and chat lines are replaced.

Who sees what

Title, description, images, versions and the mod list are public on the website, with your Minecraft name as author. A log excerpt sent from the game is only visible to you and the TRS team.

After reporting

You automatically follow issues you open or comment on. With the TRS services on, the launcher shows a notification when the status changes, the team answers, a fix ships ("fixed in") or the issue is merged into another one – with a View button that opens it in your browser.

Talk to us

For quick questions or if you aren't sure whether it is a bug, join the Discord.

Logs

Read the game log with filters and search, find logs and crash reports on disk, and share a cleaned log as a link.

Privacy

No telemetry, no ads. What the launcher sends to whom and when, what stays on your PC, and how to turn things off or delete your data.